Terms and conditions


Welcome to www.www.vygon.co.uk (this “Website”). This Website is owned and operated by Vygon (UK) Limited (“we”, “our” or “us”). We are registered in England and Wales under company number 01131530 and have our registered office and main trading address at: The Pierre Simonet Building V Park, Gateway North, Latham Road, Swindon, Wiltshire SN25 4DL.

Our VAT number is GB484930515.

We are regulated by Medicines and Healthcare products Regulatory Agency (MHRA)

To contact us, please email customerservice@vygon.co.uk or telephone our customer service line on 01793 748800.



The term “you” refers to the user or viewer of this Website.

By accessing, browsing or using this Website you are agreeing to comply with and be bound by these terms and conditions (the “Terms”), which together with our [Privacy Notice]  govern our relationship with you in relation to this Website.

If you disagree with any part of these Terms, please do not use this Website.

We recommend that you print a copy of these Terms for future reference.



We may change these Terms from time to time. Every time you wish to use this Website, please check this page to ensure you understand which terms apply to you at that time. These Terms were most recently updated on 12th July 2019.



We may update and change our Website from time to time to reflect changes to our products, our users’ needs and our business priorities

Using this webite

The Website is for your personal and non-commercial use only.

This Website is intended for use only by those who can access it from within the UK. If you choose to access the Website from locations outside the UK, you are responsible for compliance with local laws where applicable.

We aim to make the Website as accessible as possible. If you have any difficulties using the Website, please contact us at customerservice@vygon.co.uk

We may prevent or suspend your access to this Website if you do not comply with any part of these Terms or any applicable law.



If you choose, or you are provided with, account details and/or a password for use on this Website, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any such account details and/or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms.



Your privacy is important to us. Any personal information that you provide to us will be handled only in accordance with our [Privacy Notice].

Our [Privacy Notice] also contains information on the Cookies that we use on this Website.



This Website and all intellectual property rights in it, including (but not limited to) in relation to any: information, materials, content, design, layout, look, appearance and graphics on it, are owned by us, our licensors or both (as applicable).

intellectual property rights” means rights such as: copyright, trade marks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind whether or not they are registered or unregistered (anywhere in the world).

We and our licensors reserve all of our and their intellectual property rights in connection with these Terms. This means, for example, that we and they remain owners of them and free to use them as we and they see fit.

Nothing in these Terms grants you any legal rights in relation to this Website other than as necessary to enable you to access the Website. You agree not to adjust, try to circumvent or delete any notices contained on the Website (including any notices relating to intellectual property rights).

Trade marks: [insert details of specific Vygon trade marks used on the Website that need to be specifically notified to the user] are our trade marks. Other trade marks and trade names may also be used on this Website. The use by you of any trade marks on the Website is strictly prohibited unless you have prior written permission from the owner of the trade mark.

Any redistribution or reproduction of part or all of the information, materials and other content on the pages of this Website in any form is prohibited, except that:

  • you may print or download to a local hard disk extracts for your personal and non-commercial use only; and
  • you may copy extracts to individual third parties for their personal use, but only if you acknowledge this Website as the source of the extracts.

You may not, except with our express written permission, distribute or commercially exploit information, materials or other content from the pages of this Website, nor may you transmit it or store it in any other website or other form of electronic retrieval system.



While we try to make sure that the Website is secure, we cannot guarantee the security of any information that you supply to us and therefore we cannot guarantee that it will be kept confidential. For that reason, you should not provide us with information that you regard as confidential, commercially sensitive or valuable (“Unwanted Submissions”).

We may use any Unwanted Submissions as we see reasonably fit on a free-of-charge basis (bearing in mind that we have no way of knowing whether such information is confidential, commercially sensitive or valuable because we do not monitor the Website to check for these matters). Therefore, we will not be legally responsible for keeping any Unwanted Submissions confidential nor will we be legally responsible to you or anybody else for any use of such Unwanted Submissions.



We do not guarantee that this Website will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access this Website. You should use your own virus protection software.

You must not misuse this Website by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to this Website, the server on which this Website is stored or any server, computer or database connected to this Website. You must not attack this Website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990, as amended. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use this Website will cease immediately.

About this website


We may suspend or withdraw operation of this Website at any time as we consider necessary. We will try to give you reasonable notice of any such suspension or withdrawal.

While we try to make sure that the Website is available for your use, we do not promise that the Website is available at all times nor do we promise the uninterrupted use by you of the Website.



The information, materials and other content on the pages of this Website:

  • is provided for your general information only and to inform you about us and our products, news, features, services and other websites that may be of interest;
  • does not constitute technical advice or any other type of advice;
  • should not be relied on for any purposes; and
  • is subject to change without notice.

We do not provide any warranty or guarantee as to the accuracy, completeness or suitability of the information, materials and other content on this Website for any particular purpose. Your use of such information, materials and/or other content is entirely at your own risk.



This Website may contain hyperlinks or references to other third party websites. Any such hyperlinks or references are provided for your convenience only. We have no control over third party websites and accept no legal responsibility for any content, material or information contained on them. The display of any hyperlink and reference to any third party website does not mean that we endorse that third party’s website, products or services. Your use of a third party site will be governed by any terms and conditions that are in place on that third party site.



You may link to the home page of this Website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish such a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to this Website in any website that is not owned by you.

This Website must not be framed on any other website, nor may you create a link to any part of this Website other than the home page.

We reserve the right to withdraw linking permission without notice.



Except as required otherwise by applicable law, we do not accept any responsibility and shall not be liable for any loss or damage whatsoever, whether in contract, tort (including negligence), breach of statutory duty or otherwise, even if foreseeable, arising under or in connection with:

  • use of or reliance on any material and/or other content on this Website or made available in connection with this Website; or
  • interruption or delay in access or use of, or inability to access or use, this Website,

including but not limited to: (i) loss of profits, sales, business, or revenue; (ii) loss of data; (iii) business interruption; (iv) loss of anticipated savings; (v) loss of business opportunity, goodwill or reputation; (vi) wasted management time; or (vii) any indirect or consequential loss or damage.

To the fullest extent permitted by applicable law, we exclude all conditions, warranties and representations in relation to this Website, whether express or implied.

Except as required otherwise by applicable law, we will not be liable for any loss or damage caused to your information technology, computer programmes, platform, data or other proprietary material arising in connection with your use of this Website.



We will have no liability to you for any breach of these Terms by us caused by any event or circumstance beyond our reasonable control including, but not limited to, strikes, lock-outs or other industrial disputes; breakdown of systems or network access; or flood, fire, explosion or accident.



No one other than a party to these Terms has any right to enforce any of these Terms.



If you are a consumer, please note that these Terms, their subject matter and their formation (and any non-contractual disputes or claims), are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these Terms, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.