Technical Support

Medical product being inspected under a microscope

Committed to providing high quality products and exceptional service, the Technical Department provides ongoing care and product support. Our Technical Team is available to answer questions relating to our range of medical devices, provide general procedural advice or investigate any device related issues.

Meet the Team

Dedicated Product Support

If you have experienced a problem with a product supplied by Vygon (UK) Ltd. please complete the relevant form below and a member of the Technical Department will be in contact.

Product Enquiry Form

Product Complaint Form

For any product related issues, our Technical Team can arrange for freepost ‘return kits’ to be sent to your Trust for the safe return of any contaminated devices that are in need of testing. This testing is conducted in our on-site laboratories where it will undergo a period of investigation and analysis.

We have two on-site laboratories at our Swindon Head Office: the Mechanical Lab and the Biological Lab. Having laboratory facilities on-site means that any testing or further investigation requested by our customers can be carried out by our Lab Technicians who would have already answered the initial call. This streamlines our complaint handling process.

Technical Team Feedback

"I would just like to say thank you very much with all your help in getting what we needed for our patients."

The Royal Bournemouth and Christchurch Hospitals NHS Foundation Trust

"That is ever so helpful, thank you so much. We really appreciate your input and help on this matter."

Great Ormond Street

"Thank you for forwarding the results of the investigations to me. To date we have had no further issues with this kit and I would like to thank you and the Vygon team for their help with this matter."

Victoria Hospital

"Interesting to hear about Vygon tubes. Honest speech. Resources and evidence of bad tubes given. Gave good reasons for tube failure. Brilliant, very interesting and helpful. Interesting to see faults of tube examples passed round."

Feedback from the Liverpool Gastrostomy Study Day

"Many thanks for replying to me with such detailed information. Despite sending faulty products to other manufacturers, I have not received a response such as yours. This does give me additional faith in the Vygon brand and governance process."

Lead Nutrition Specialist Nurse

Manchester University NHS FT