Opening times and order dates for Christmas 2020

We would like to inform you of our opening times and service offering over the forthcoming holiday period.

Our office will be closed on:

  • Friday, 25 December 2020
  • Monday, 28 December 2020
  • Friday, 1 January 2021

 

To reduce your risk of disruption we would encourage you to avoid the rush and place your orders as early as possible.

Service Level Agreement 
Orders received on or before Thursday, 17 December 2020 will be shipped and delivered on or before Thursday, 24 December 2020*(standard delivery). The deadline for urgent orders required before 25th December will be 3pm on Monday, 21 December 2020.

Non-urgent orders received between 22 December 2020 and 29 December 2020 will be subject to our standard 3 – 5 working days delivery. Whilst urgent orders between these dates will be handled as normal with a 3pm deadline for next working day delivery, overnight service cannot be guaranteed.

If you have a dedicated delivery slot or a consolidated delivery service that falls on one of the bank holidays your Customer Service Advisor will be in touch with you shortly to discuss a suitable solution and ensure continuity of supply.

If you have any further questions please complete the form below, or contact the Vygon Customer Service Team on:

Tel: 01793 748900
Email: customerservice@vygon.co.uk

* in the event of transport route closures as a result of severe adverse weather conditions, delivery may be delayed.  Orders will be fulfilled subject to stock availability, and every effort will be made to inform you of any shortages on receipt of your order.

Published 4th December 2020

Contact us:

General Enquiry

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