vygon (uk) ltd - customer care (01793) 748800
Quality & Innovation in Healthcare
 

Vygon Introduces New ERP System 

Posted by Vygon (UK) Ltd  on 15-September-2014 
Vygon Introduces New ERP System

As a valued customer, we want to keep you informed about an important change we are making. To improve efficiency of our internal processes and provide more time for customer-facing duties, we are launching a new Enterprise Resource Planning (ERP) system in September.

For you, our customer, there will be no change to the way you deal with us, but for Vygon staff there will be a period of transition to the new system and we would appreciate your understanding during this time.

The new system will go live on September 16th.To help minimise the impact of the new system during the changeover, and around this time the following temporary changes will take place:

 

  • The cut-off for placing an overnight service order will be 3pm on 11th September for delivery 12th September. Normal overnight service resumes from 16th September for delivery 17th September.
  • Standard delivery orders placed on 10th September will be delivered on or before 16th September.
  • The lead time for customers receiving standard delivery orders placed between 11th19th September will extend to 5-7 working days. We will be back to our usual standard lead time of 3-5 working days from 22nd September.
  • On 12th and 15th September we will unfortunately be unable to despatch any goods or process orders, but there will be staff available to take your calls.

 

We would ask therefore that you please review your stock requirements for September and plan your orders in good time and with these dates in mind.

If you are an NHSSC customer ordering via the Blue Diamond route or a GHX customer and placing order w/c 08.09.14, please consider the service dates above.

If you have any questions about this change or would like to discuss your orders please contact Vygon Customer Services on 01793 748800, or email customerservice@vygon.co.uk.  

For more information please use the Contact Form